POLICY AND SHIPPING
We accept Paypal, Amazon Pay. Debit cards and Credit cards.
Q: When will my prints be shipped out? (UK and Ireland)
A: We ship worldwide via Royal Mail (1st Class recorded). After purchase, we will process & ship out orders in 1~3 business days with a Tracking Number. To avoid any Delays or Cancellation, please ask all questions before purchasing.
Q: For INTERNATIONAL orders, Is there any VAT, custom's taxes and import duty fees?
A: If your country impose VAT, import duty/taxes or any other fees, the recipient/buyer is responsible for them. These fees are not included in the shipping costs or grand total of your order. It is illegal to falsify customs documents. We can not lower the value amount, or mark as gift on the customs form.
Q: Do you ship worldwide?
A: Yes, We ship worldwide! If we cannot ship to your location, we will promptly contact you.
Q: How much does shipping cost?
A: By adding prints to your cart and accessing the cart page, you can instantly view the shipping charge prior to completing your order. Shipping is Flat fee. There is No additional shipping fees for Multiple Prints! Please note writing in note to seller section for us to guarantee certain delivery date will automatically pause your order processing.
Q: How do you ship packages?
A: Print sizes up to 11x14" are shipped in a thick do not bend cardboard envelope with protective chipboard. Print sizes larger than 11x14" are rolled and shipped Postal Tubes. Framed items are sent well wrapped in bubble wrap in a protective Jiffy Bag for safe passage.
Q: My prints arrived damaged. What should I do?
A: While extremely rare, if a package ends up damaged along it's ways to you, we are happy to send a replacement! Please contact us within 2 days with photos of damaged prints and photos of shipping package with the Royal Mail label showing. The photos must show the front side (artwork) of the print.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: If you are dissatisfied with your purchase, you may return the prints within 14 days of the delivery date and refund will be issued excluding shipping charges after we receive the prints back in undamaged original condition, in their original packaging. All customers Must contact us to obtain Return Authorized Number and must send us the tracking number. Returns without tracking number will not be accepted. Customer is responsible for any return shipping fees. Street Map and Personalized Name prints are not returnable.
ADDITIONAL POLICIES AND FAQs
Q: Do you offer/sell Digital Downloads?
A: Unfortunately, we do Not offer/sell Digital Downloads We only offer prints for sale.
Q: How do I get Buy 2, Get 3rd FREE deal?
A: It's simple. Just add all prints to your cart and equal or lesser value of LOWEST priced print will be automatically deducted in the cart page. In order to get this deal, it has to be in one single order (cannot combine previous orders with current one) and must be shipped to the one shipping address.
Q: Do you accept custom work such as skyline art, street map, watercolor map, watercolor art or any requests?
A: Yes simply email us or contact on Live Chat with your request and we can agree a price
Q: Can you change color scheme or add custom text to prints?
A: On occasion we are able to do this
Q: Is the color going to be same as what I'm seeing on my monitor?
A: We have professionally color calibrated our monitor. Actual colors may vary slightly due to your monitor settings. All prints will lookbreat with bright colours when you receive them
Q: What is your copyrights policy?
A: Every artworks and images in our shop can not be reproduced, resold or used in any form. Sale of this print does Not transfer copyright. Images can not be reproduced, resold or used in any form without written consent. By purchasing this item you are agreeing to our shop policies.